We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
North Hyde Practice
167 North Hyde Road, Hayes, Middlesex UB3 4NS | Telephone: 020 8573 8560
About Us
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Our purpose is to provide safe and effective healthcare to all members of our local community, responding to their individual needs in an holistic manner.
We aim to:
- Work together as a practice team and in partnership with our patients, families and carers, involving them in decision making by listening and supporting them
- Keep a motivated team who feel valued and supported by the GP Partnership and encourage them to achieve the aims and objectives while meeting their own personal and professional goals
- Treat all patients and staff with dignity and respect in a safe and accessible environment
- Prevent ill health, improve well being and provide services that improve local health outcomes by following agreed care pathways and practice evidence based medicine to the highest standard
- To deliver value for money and be financially sustainable
North Hyde Practice Mission Statement
At North Hyde Practice, as part of the NHS, our mission is to provide high-quality, patient-centered healthcare that prioritises trust, respect, and collaboration. We are committed to supporting the health and well-being of every individual in our care, offering services that are accessible, comprehensive, and tailored to meet your unique needs.
We understand that each patient is different, which is why we take the time to listen, address your concerns, and work together to develop a care plan that aligns with your health goals. Whether you are visiting for a routine check-up or managing a specific health issue, our dedicated practice team is here to ensure you receive the care and attention you deserve.
Building lasting relationships with our patients is at the core of what we do. We believe that open communication and mutual respect are essential in helping you make informed decisions about your health. Our goal is to provide you with the support and expertise needed to help you make the best choices for your well-being.
As an NHS GP practice, we place a strong emphasis on preventative care, helping you stay healthy and reduce the risk of future health challenges. We are committed to providing you with the guidance and resources you need to maintain a healthy lifestyle.
In line with our commitment to the local community, we strive to offer care that is welcoming, inclusive, and accessible to all. We are proud to be a trusted NHS healthcare provider for individuals and families in our area.
Ultimately, our mission is to be a reliable GP in your health journey, ensuring you feel supported, informed, and confident in the care you receive through North Hyde Practice.
Registration
It is quick and easy to register with a GP using our simple online GP registration form. Whether you are new to the area or have never registered with a GP practice before, there is usually no need to come to the practice to complete your registration and no proof of address is required. We are a local GP Practice and have a catchment area for home visiting purposes, but we welcome patients from outside our practice boundary.
Accessibility Needs
We want to get better at communicating with our patients and ensure you can read and understand the information we send you.
If you find it hard to read our letters or if you need someone to support you at appointments, please complete our Accessibility Needs Form below.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
See Our Reviews
We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website
You can see what other patients have said about us here
Alternatively, if you've had a bad experience we'd also like to know. Please contact us and let us know how we can improve.
Meet our Team
Our doctors, nurses and all our other staff are dedicated to offering a professional service.
Our clinicians work in a partnership and as a group. Although you are registered with a named doctor, you may see any of the doctors in the partnership.
Practice Information
Disabled Access
Our surgery is accessible to wheelchairs and we have disabled toilet facilities. If you need assistance, please ask at reception.
For patients with hearing problems, we have a loop system installed.
Interpretation and translation services are available for patients who do not speak English. Please let us know in advance if someone needs this service and we will arrange an interpreter. This could take up to two weeks.
Patient Group
North Hyde Practice has a successful Patient Participation Group (PPG). You can find out more here
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Our overall CQC Rating was:
GOOD
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
We are currently working with the CQC inspection team with the help from Brent CCG to address the last CQC report. We will welcome back the CQC team in the new year for our follow up having now addressed all the concerns.
SEE THE FULL REPORT